Description:

Returns

Faulty products or incorrect items received can bereturned under the terms of our returns policy. 

Unwanted items or orders placed in error can be returned to us fora credit, and will only be accepted provided the item has not beenopened and the packaging is in as good as new condition. 

Please ensure you enclose a covering letter detailing your Name,Order Reference Number, A postal receipt (if applicable to receivea postal refund), the issue(s) and the desired action i.e.replacement, credit or a refund.

Please besure to read all the terms and conditions below prior to processinga return

For faulty goods:

• Within14 days of delivery we will always offer you the choice of anexchange or refund (including postage).
• Within24 months of delivery, if there is a fault with your product wewill normally offer a prompt repair, exchange or credit (credit toinclude original postage).
• Toqualify for a refund or exchange the faulty product must be free offaults caused by accident, neglect, misuse or normal wear andtear.
•  Wetest every item returned to us, once received it will be inspectedand tested by our test centre. A replacement will be authorisedshould a fault be found.
• In theevent of a replacement not being available an alternative productwill be offered or a credit note issued, in certain circumstances afull refund will be offered.

For damaged goods:

• If anyitem arrives damaged please contact our customer service teamwithin 14 days of delivery for a replacment order.
• Itemsnot claimed as damaged after this period may not be authorised forreplacement.